Who We Are
Discount Candle Supplies
VAT Registration: 467 4194 61
Discount Candle Supplies is a wholesale supplier of candle-making products and related materials.
Please note that we operate strictly as a business-to-business (B2B) supplier. By purchasing from us, you confirm that you are doing so for business or professional use and not as a private consumer.
As such, the Consumer Contracts Regulations (distance-selling regulations) do not apply.
Customer Care
We take pride in providing excellent customer care and support. Whether you need assistance via email or social media, we’re here to help.
If you encounter any issues with your order or our products, you must report any problems within 48 hours of delivery.
This ensures we can investigate promptly and, where appropriate, arrange a replacement or refund.
Product Use & Safety
Our products are supplied in good faith for professional use.
It is the customer’s responsibility to ensure that all materials — including waxes, oils, dyes, and other components — are used correctly and safely for their intended purpose.
In particular:
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Always test formulations before full-scale production.
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Take care when mixing hard waxes and fragrance oils, as excessive use of hard wax can cause expansion and, in some cases, lead to rupture of bottles or containers during storage.
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Discount Candle Supplies cannot accept liability for damage, loss, or injury resulting from improper use, storage, or mixing of materials.
Responsibility of Website Visitors
By using our website, you acknowledge that while we take reasonable steps to ensure information accuracy, we cannot guarantee that all content is error-free, up to date, or suitable for every use.
Visitors are responsible for their own safety when browsing or purchasing from the site, including protecting their devices from viruses, malware, or other harmful content.
Returns & Refunds (B2B Orders)
All sales are made on a business-to-business basis. As such, returns and refunds are handled under commercial terms rather than consumer law.
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Returns are accepted only by prior agreement and within 14 days of receipt of goods.
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Items must be unused, unopened, and in resalable condition.
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Return shipping costs are the responsibility of the customer unless the goods are faulty or supplied in error.
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Opened or used items cannot be returned due to product-safety and contamination regulations.
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In the event of damage or missing items, this must be reported within 48 hours of delivery with supporting photographs.
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Refunds or replacements will be processed only once the returned goods have been received and inspected.
We reserve the right to refuse returns that do not meet the above conditions.
Privacy and Data Protection
We respect your privacy and are committed to safeguarding your personal information.
We do not sell, trade, or share personally identifiable data with outside parties, except as necessary to:
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Fulfil your orders;
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Provide requested services; or
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Improve our internal operations and marketing.
For more information, please see our [Privacy Policy].
Cookies
We use cookies to improve your browsing and shopping experience. Cookies help us:
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Remember and process items in your shopping cart;
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Save your preferences for future visits; and
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Analyse site traffic and interactions to improve functionality.
We may work with third-party service providers to help us better understand how visitors use our site. These partners are only permitted to use the information collected to assist us in improving our services.
Third-Party Links
Our website may include links to external websites or resources. These are provided for convenience only and should not be interpreted as endorsements of those sites, their operators, or their content. We are not responsible for the accuracy or availability of external links.
Amendments
We reserve the right to amend these Terms & Conditions at any time without prior notice. Updates will be published on this page, and continued use of the website signifies acceptance of any changes.